E-Commerce & Retail

Online stores and retail brands need fast customer service to turn visitors into loyal customers. Callio provides support across every touchpoint.

What We Handle

Order & Shipping Updates

Provide customers with real-time updates on their orders, shipping, and tracking.

Returns, Refunds & Exchanges

Manage the entire return process smoothly to maintain customer satisfaction.

Product Questions & Live Chat

Answer product questions instantly via live chat to drive conversions.

Abandoned Cart Follow-ups

Re-engage potential customers who have abandoned their shopping carts.

Review Management

Monitor and respond to customer reviews to build trust and manage reputation.

A customer service agent assisting an online shopper